Quick answer
Review payment proof: Validate tenant-submitted payment proof before applying payments and stopping reminders. In Renteric, follow these key steps: Open pending proofs, Validate visible details, and Compare with balance. Finish by validating that only valid proofs affect balances, invoices, receipts, and reports.
Before you start
- Have proof received from portal, email, or manual upload.
- Have a candidate invoice or balance.
- Know which evidence the collections policy requires.
Step by step
- 1
Open pending proofs
Open the payments inbox and filter proofs pending review.
- 2
Validate visible details
Review date, amount, payer, destination account, reference, and file readability.
- 3
Compare with balance
Match the proof to the correct invoice or lease and identify amount differences.
- 4
Approve, flag, or reject
Approve if it matches, request clarification if data is missing, or reject if it does not prove payment.
- 5
Record effect and communication
Apply the payment or keep balance pending and send a clear response to the tenant.
Common errors
An unreadable proof is approved
The file was not checked for enough visible details.
Reverse approval if needed and request readable proof.
The proof belongs to another invoice
The reference or period does not match the selected invoice.
Reassign the proof to the correct balance before generating a receipt.
FAQ
Can I approve a payment with a small difference?
Yes, if policy allows it. Record the difference as pending balance, adjustment, or fee.
What does the tenant see if I reject it?
They should receive a clear reason and instructions to upload correct evidence.
Does proof generate a receipt automatically?
Not always. Usually the payment is approved or applied first and then the receipt is issued.
Video guide
What this solves
Validate tenant-submitted payment proof before applying payments and stopping reminders.
Open pending proofs
What to prepare first
Have proof received from portal, email, or manual upload. Have a candidate invoice or balance. Know which evidence the collections policy requires.
Validate visible details
Guided walkthrough
Open pending proofs: Open the payments inbox and filter proofs pending review. Validate visible details: Review date, amount, payer, destination account, reference, and file readability. Compare with balance: Match the proof to the correct invoice or lease and identify amount differences.
Compare with balance
How to validate the result
Approve, flag, or reject: Approve if it matches, request clarification if data is missing, or reject if it does not prove payment. Record effect and communication: Apply the payment or keep balance pending and send a clear response to the tenant. only valid proofs affect balances, invoices, receipts, and reports
Record effect and communication