Quick answer
I can't see an option: Diagnose permissions, plan limits, context, and missing data when an option does not appear in the interface. In Renteric, follow these key steps: Confirm the expected screen, Review permissions and plan gates, and Validate prerequisite data. Finish by validating that you quickly identify whether the missing option is caused by permission, plan, data state, or the wrong navigation path.
Before you start
- Know which option is missing and on which screen it should appear.
- Confirm which user or role is affected.
- Have the related asset or record ready if applicable.
Step by step
- 1
Confirm the expected screen
Confirm you are in the correct module and that the option belongs to that flow, because some actions live under another tab or detail page.
- 2
Review permissions and plan gates
Check whether the user's role has permission and whether the subscribed plan enables that capability.
- 3
Validate prerequisite data
Many options appear only when a lease, invoice, property, or ticket exists in a specific state.
- 4
Compare against a working case
If possible, compare with another user or record where the option does appear to isolate the operational difference.
- 5
Resolve or escalate with evidence
Fix the permission, plan, or data issue, and if it is still missing, escalate with a screenshot, URL, and context for technical support.
Common errors
The option exists on another screen
It is being searched from the general list instead of the record detail view.
Open the asset detail and check secondary actions or related tabs.
The user thinks it is a bug but it is a permission gate
The role does not include the action or the current plan does not enable it.
Review roles and plan before opening a bug ticket.
FAQ
How do I know whether it is a permission or plan issue?
If another higher-privileged user can see it in the same organization, it is usually a permission issue. If nobody can see it, review plan gates and flow requirements.
What evidence should I send to support?
Send the exact screen, URL, affected user, role, organization, and a screenshot showing the missing action.
Can it depend on a lease or invoice status?
Yes. Many actions change depending on whether the record is draft, active, overdue, paid, or archived.
Video guide
What this solves
Diagnose permissions, plan limits, context, and missing data when an option does not appear in the interface.
Confirm the expected screen
What to prepare first
Know which option is missing and on which screen it should appear. Confirm which user or role is affected. Have the related asset or record ready if applicable.
Review permissions and plan gates
Guided walkthrough
Confirm the expected screen: Confirm you are in the correct module and that the option belongs to that flow, because some actions live under another tab or detail page. Review permissions and plan gates: Check whether the user's role has permission and whether the subscribed plan enables that capability. Validate prerequisite data: Many options appear only when a lease, invoice, property, or ticket exists in a specific state.
Validate prerequisite data
How to validate the result
Compare against a working case: If possible, compare with another user or record where the option does appear to isolate the operational difference. Resolve or escalate with evidence: Fix the permission, plan, or data issue, and if it is still missing, escalate with a screenshot, URL, and context for technical support. you quickly identify whether the missing option is caused by permission, plan, data state, or the wrong navigation path
Resolve or escalate with evidence