Quick answer
Payment not reflected: Diagnose why a proof, reconciliation, or manual payment has not yet affected the invoice or balance. In Renteric, follow these key steps: Identify the payment source, Open the target invoice or balance, and Compare amount, date, and reference. Finish by validating that you identify whether the payment still needs to be applied, reconciled, or corrected before escalating it as a bug.
Before you start
- Have the invoice, proof, or bank movement involved.
- Know which user recorded or approved the payment.
- Confirm the amount, date, and reference visible in the case.
Step by step
- 1
Identify the payment source
Determine whether the payment comes from a tenant proof, a bank movement, or a manual entry so you can review the correct flow.
- 2
Open the target invoice or balance
Check that the payment is pointing to the right invoice, lease, or period; many 'not reflected' reports are actually linked to the wrong record.
- 3
Compare amount, date, and reference
Check for currency differences, deducted fees, partial payments, or a reference that prevents an automatic match.
- 4
Apply, reconcile, or correct
If action is missing, apply the proof, reconcile the movement, or reassign the payment to the correct record; if it is duplicated, void the repeated entry.
- 5
Confirm the change and notify
Verify that the invoice, balance, and reminders are aligned, then reply with the exact reason for the adjustment.
Common errors
The invoice still looks unpaid even though the proof exists
The file was uploaded but not applied to the balance or is still waiting for reconciliation.
Open the proof, link it to the correct invoice, and recheck the status.
The payment impacted the wrong record
A similar but not identical lease or period was selected.
Reassign the payment to the correct record and leave a note with the original reference.
FAQ
Is this always a bug?
No. First check whether the payment is still pending application, reconciliation, or approval. Escalate only if the status does not change after the correct record is used.
What evidence should I attach?
Attach the proof, bank movement, or invoice screenshot, plus amount, date, user, and reference.
Can I fix it without deleting the payment?
Yes, most cases are resolved by reassigning, reconciling, or applying the correct record.
Video guide
What this solves
Diagnose why a proof, reconciliation, or manual payment has not yet affected the invoice or balance.
Identify the payment source
What to prepare first
Have the invoice, proof, or bank movement involved. Know which user recorded or approved the payment. Confirm the amount, date, and reference visible in the case.
Open the target invoice or balance
Guided walkthrough
Identify the payment source: Determine whether the payment comes from a tenant proof, a bank movement, or a manual entry so you can review the correct flow. Open the target invoice or balance: Check that the payment is pointing to the right invoice, lease, or period; many 'not reflected' reports are actually linked to the wrong record. Compare amount, date, and reference: Check for currency differences, deducted fees, partial payments, or a reference that prevents an automatic match.
Compare amount, date, and reference
How to validate the result
Apply, reconcile, or correct: If action is missing, apply the proof, reconcile the movement, or reassign the payment to the correct record; if it is duplicated, void the repeated entry. Confirm the change and notify: Verify that the invoice, balance, and reminders are aligned, then reply with the exact reason for the adjustment. you identify whether the payment still needs to be applied, reconciled, or corrected before escalating it as a bug
Confirm the change and notify