Quick answer
Lease is not visible in the tenant portal: Diagnose why an active lease is not showing in the tenant portal and fix the linkage, status, or permissions. In Renteric, follow these key steps: Confirm lease status, Validate tenant linkage, and Review filters and portal view. Finish by validating that the lease reappears with correct status and aligned access for payments and documents..
Before you start
- Know whether the lease should be visible by tenant or property link.
- Confirm current lease, unit, and tenant status.
- Have tenant record and portal invitation open.
Step by step
- 1
Confirm lease status
Check that the lease is active, not archived, and has a valid date range.
- 2
Validate tenant linkage
Ensure the lease is linked to the correct tenant record used by the portal.
- 3
Review filters and portal view
Check filters by status, property, date, or module; the lease is often there but excluded by active filters.
- 4
Fix permissions and visibility
If it should show, adjust portal and module visibility so it is not set as internal-only.
- 5
Test access and escalate with evidence
Test with a fresh tenant session and escalate with lease state screenshot, URL, and affected user if still not visible.
Common errors
The lease stayed in past or draft state
Portal views often prioritize active records and can hide completed or draft leases.
Open lease detail and adjust status, dates, or archive flag deliberately.
The lease is linked to the wrong tenant
The lease linkage changed in a prior edit or a duplicate tenant record was created.
Use the correct tenant record, merge duplicates, and reopen portal access.
FAQ
Can I recover a hidden lease without losing history?
Yes. First review status, visibility, and linkage; if archived by mistake, reactivate it and validate with a fresh portal session.
Does the portal always show expired leases?
Not always. Many portals show only active/valid leases by default.
What evidence speeds up resolution?
Capture lease record, current status, applied filters, and the page URL where it is missing to speed up triage.
Video guide
What this solves
Diagnose why an active lease is not showing in the tenant portal and fix the linkage, status, or permissions.
Confirm lease status
What to prepare first
Know whether the lease should be visible by tenant or property link. Confirm current lease, unit, and tenant status. Have tenant record and portal invitation open.
Validate tenant linkage
Guided walkthrough
Confirm lease status: Check that the lease is active, not archived, and has a valid date range. Validate tenant linkage: Ensure the lease is linked to the correct tenant record used by the portal. Review filters and portal view: Check filters by status, property, date, or module; the lease is often there but excluded by active filters.
Review filters and portal view
How to validate the result
Fix permissions and visibility: If it should show, adjust portal and module visibility so it is not set as internal-only. Test access and escalate with evidence: Test with a fresh tenant session and escalate with lease state screenshot, URL, and affected user if still not visible. the lease reappears with correct status and aligned access for payments and documents.
Test access and escalate with evidence